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Return/Cancellation Policy

The AURUM Pharmatech Customer Services department is always available to help should problems arise with a product, order or delivery. We do ask that you immediately inspect all packages upon receipt of the order and notify the Customer Service department of any damages or problems. Please retain the original shipping container, packaging materials, and all shipping documents in the event that the return of a product is necessary.

If you wish to return any product to AURUM Pharmatech , please contact the Customer Services department. Prior authorization from our Customer Services department is required before any item can be returned. UNDER NO CIRCUMSTANCES WILL A CREDIT, REFUND OR REPLACEMENT BE ISSUED ON RETURNED ITEMS WITHOUT PRIOR AUTHORIZATION. The replacement of the item, refund of the purchase price or crediting of the customer’s account is solely at the discretion of AURUM Pharmatech .

Every attempt will be made to accommodate requests to return merchandise; however, we cannot authorize returns for certain products. These include most frozen and refrigerated products, expired products, custom orders, any item missing labels, parts, or equipment removed from their original packaging. All of these items should be considered NON-RETURNABLE. A full credit, refund, or replacement will be made under the following circumstances:

  • If the shipment is duplicated, damaged, or incorrect due to an error on the part of AURUM Pharmatech , LLC
  • If the product does not meet the specifications described in AURUM Pharmatech ’ literature and quotations.

In either event, AURUM Pharmatech must be notified within thirty (14) days of receipt of the material for credit, refund, or replacement to occur. Any merchandise ordered incorrectly on the part of the customer may be returned to AURUM Pharmatech subject to the aforementioned conditions and a minimum restocking charge of 20%. No product may be returned after 14 days.